FIND THE RIGHT ANSWERFrequently asked questions
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Choosing a trip
Which style of trip is right for me?
Our three styles of travel – Regular, Advanced and VIP – cover a whole gamut of travel experiences. To find out which one has ‘You’ written all over it, visit our trip styles page.
Are trips physically demanding?
Want to lie in a hammock and not move until cocktail hour? We’ve got a trip for that. Want to power up the side of mountain at high altitude? We’ve also got a trip for that. To determine what type of trip suits you best, each of our trips comes with a Physical Rating to let you know how physically demanding it is… or isn’t. Find out more about ratings.
Does Travelicious have family trips?
Travelicious offers a wide range of Family Adventures around the globe. The minimum age (for Family trips) varies depending on destination, and Travelicious has set minimum ages to ensure that the included activities suit each age range. Additionally, you’ll notice that some of the more adventurous destinations have a higher minimum age. Please click here full details and FAQs associated with our Family Adventures.
Who are Travelicious travellers?
Travelicious adventures are for travellers with a yearning to get off the beaten track. Whether you’re travelling solo, with a group of friends, or are aged 18 or 70, there is an Travelicious adventure to suit your interests and comfort level. Each Travelicious adventure has a physical and cultural grading to help you decide if the trip is right for you. No special skills are required for most adventures, just a sense of adventure and a curiosity about the world. Even on our camping adventures no previous experience is required; our tents are easy to set up, even for first-time campers.
How many people will be on my trip?
Good things come in small packages, which is why we keep our group sizes down. This means we’re small enough to remain flexible as we thread our way through communities without intimidating the locals. On most of our trips you’ll be part of an intimate group of 12-16 people, though our group sizes are on average 10 people. Our Overland trips are in purpose-built vehicles that can carry up to 24 travellers. Group sizes are displayed on each trip’s overview page on our website.
Are there age restrictions on your trips?
For the majority of our trips the minimum age is 15. An adult must accompany all children under the age of 18. Our Overland Adventures have a minimum age of 18. Younger children can join us on our Family trips and Short Break Adventures, but check each trip for its minimum age, which is located on the trip’s overview page on the website. Most of our trips don’t have a maximum age limit, but a Self-Assessment Form is required for all passengers 70 years and over.
I’m travelling alone – is that OK?
This is the beauty of the Travelicious style of travel: many of our travellers join because they are travelling solo and want to meet and share experiences with like-minded people. Find out more
If I am travelling solo, will I be charged a single supplement?
As a solo traveller, you will be paired up with another passenger of the same gender as per your passport information. If you’re not comfortable sharing a room with someone of the same gender, you also have the choice to pay for a single supplement (available on the majority of our trips).
If you don’t identify with the gender assigned on your passport, please let us know at time of booking and we’ll arrange the rooming configuration accordingly.
Can we book a triple room?
Depending on the trip style you choose, our trips are organised on a twin, triple or multishare basis. As our bookings are made well in advance, individual room requests can’t be guaranteed.
Can I book a single room?
You can book pre and post accommodation on a single basis; however, throughout your Travelicious trip, rooming is organised on a twin-share basis. Some trips do have a single supplement available – check a trip’s overview page on our website, or their Trip Notes, to see whether a single supplement is offered. If so, please request this at the time of booking.
I have special dietary requirements – will they be catered for?
We will try our very hardest to accommodate all dietary requirements but in some out-of-the-way places it can be very difficult to guarantee. We will let you know if there are places on your itinerary where this is the case. Please let us know at the time of booking of any food requirements or allergies and we’ll pass the information onto your leader. It is also a great idea to bring a card with your dietary requirements written in the local language for those times you are eating away from the group.
What will the food be like on my trip?
Food is one of the most exciting parts of travel. There may be some familiar fare but often you’ll be confronted with the new, interesting and downright weird of the culinary world but we like to think of it as an adventure for all the senses. In addition to this, our flexible itineraries often allow you to eat with the group or branch out on your own – this means you can eat to suit any budget or desire.
Can I drink the water in the countries I visit?
In some destinations it may not be wise to drink the local water. For more details, you can find country-specific information in our fantastic Destination Pages, which can be found in the red menu bar at the top of our home page, or by going to the belo and then choosing the destination you are travelling to.
1. Is it safe to travel to Sri Lanka now?
Yes! Sri Lanka has recovered well from the recent floods and cyclone. Most tourist areas including beaches, heritage sites, hill country, and national parks are fully open and safe.
2. How can I stay updated during my trip?
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Monitor local weather forecasts.
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Follow updates from the Sri Lanka Tourism Authority.
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Keep the emergency hotline (1912) handy.
3. Is travel insurance important?
Yes. Ensure your insurance covers natural disasters, including floods, cyclones, and travel interruptions.
4. Which destinations are fully safe for tourists?
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Beaches: Galle, Mirissa, Unawatuna, Hikkaduwa
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Cultural Triangle: Sigiriya, Dambulla, Polonnaruwa, Anuradhapura
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National Parks: Yala, Udawalawe, Minneriya, Wilpattu
5. Is Ella safe to visit?
Yes! Ella is fully open and safe, with attractions like Nine Arch Bridge, Little Adam’s Peak, Ravana Falls, and Ella Town cafés operating normally.
6. Can I take the Kandy–Ella train ride?
Currently, the scenic train ride is not running. Travelers can explore Ella and hill country via main roads using licensed drivers, which are safe and reliable.
7. What about Knuckles Mountain Range?
Knuckles is not recommended due to slippery trails and landslide risks. Safer mountain destinations include Ella, Haputale, or Nuwara Eliya.
8. Are beaches and national parks open?
Yes! Activities such as safaris, hiking, snorkeling, and wildlife tours are safe and enjoyable. Always check with park authorities before visiting remote areas.
9. Can I visit disaster-affected areas as a foreigner?
Yes, but only areas declared safe. Travel with a licensed guide or driver and avoid interfering with relief efforts.
10. Are roads safe to travel?
Yes, main highways and tourist routes are safe. My advice:
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Stick to main roads and highways.
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Avoid unknown shortcuts, especially in villages or forests.
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Hire licensed drivers or guides for long-distance or mountain travel.
11. Are taxis and rideshares reliable post-disaster?
Yes, services like PickMe and registered taxis are operating normally in tourist hubs. Always book through official apps or hotel recommendations.
12. Are hotels and resorts fully operational?
Yes. Hotels, resorts, and guesthouses are open and safe, with many offering seasonal discounts.
13. Can I plan a tailor-made trip with Dan Brothers Ceylon?
Yes! You can design a personalized itinerary, choosing destinations, activities, pace, and style, which is my recommended approach for safe, flexible travel.
14. What precautions should tourists take?
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Avoid unknown shortcuts.
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Travel via main highways.
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Check weather updates for outdoor activities.
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Hire licensed guides for hikes or safaris.
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Carry rain gear, sturdy footwear, and basic first-aid supplies.
15. How can I be a responsible tourist in disaster areas?
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Avoid restricted zones.
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Respect ongoing relief operations.
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Support verified local businesses.
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Take photos responsibly, without intruding on damaged areas.
16. Can families visit disaster-affected areas safely?
Yes, but stick to declared safe zones, beaches, heritage sites, and national parks. Avoid low-lying flood-prone or landslide-prone areas.
17. Are Sri Lanka activities family-friendly?
Yes! Many sites like national parks, cultural sites, and beaches are suitable for all ages. Always follow safety instructions and use licensed guides for outdoor or wildlife activities.
18. What medical precautions should travelers take?
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Carry a basic first-aid kit and regular medications.
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Drink bottled or boiled water.
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Take care in wet or muddy areas to avoid slips or infections.
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Keep mosquito repellents for protection against dengue in some areas.
19. Are hospitals and clinics accessible?
Yes. Major towns and tourist hubs have well-equipped hospitals and clinics. Emergency care is available via 1912.
22. How should I handle donations responsibly?
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Avoid giving money or items to unknown individuals.
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Donate through official organizations:
- Government disaster relief funds
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Sri Lanka Red Cross
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Verified NGOs with clear programs
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This ensures help reaches those who truly need it.
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Are ATMs and payment systems working? – Yes, cash machines and cards are widely accepted in cities and tourist areas.
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Is Wi-Fi and mobile connectivity reliable? – Major towns and hotels have good connectivity. Rural areas may have limited signal.
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Can I drink tap water? – Stick to bottled or boiled water. Avoid ice from unverified sources.
Before you depart
- Q: How do I book a tour with Dan Brothers Tours?
- A: Booking is simple! You can contact us directly via the “Contact Us” form on our website, send us an email, or call our local office. We will discuss your interests, ideal travel dates, and budget, then design a customized itinerary just for you. Once you approve the itinerary and quotation, we’ll guide you through the secure payment process.
- Q: Do you offer set tour packages or customizable itineraries?
- A: While we offer popular suggested itineraries (like the 7-day Heritage Tour or the 10-day Island Highlights), we specialize in fully customized tours. Your trip will be built around your specific preferences, pace, and interests, whether that’s wildlife, history, adventure, or relaxation.
- Q: When is the best time to book my Sri Lanka trip?
- A: We recommend booking at least 3 to 6 months in advance, especially if you plan to travel during the peak season (December to March). This ensures the best availability for flights, preferred hotels, and our top chauffeur-guides. Last-minute bookings are possible, but choices may be limited.
- Q: What is typically included in the tour price?
- A: Our tour packages are generally all-inclusive of ground transportation (private air-conditioned vehicle), a professional English-speaking chauffeur-guide, all specified accommodation (including daily breakfast), and all entry fees to the sites listed in your itinerary.
- Q: Are international flights included in the price?
- A: No, international flights to and from Sri Lanka are not included in our standard tour packages. We focus on providing exceptional in-country services.
- Q: Who will be our guide/driver, and what is their role?
- A: You will be assigned a highly experienced and certified chauffeur-guide for the duration of your trip. They are more than just drivers; they are your personal escort, offering insights into history, culture, and local life, handling logistics, and ensuring your comfort and safety at all times.
- Q: Can we change the itinerary once the tour has started?
- A: We aim to be flexible! Small, minor changes (like spending extra time at a shop or changing a dinner venue) are usually fine. For significant changes that affect accommodation or major activities, please discuss them immediately with your chauffeur-guide, and they will coordinate with our head office to see what is possible.
- Q: What is your policy regarding safety and emergency assistance?
- A: Your safety is our top priority. All our vehicles are well-maintained, and our guides are trained in safety protocols. We provide 24/7 in-country support via a dedicated emergency phone number. Should any emergency arise, you can contact our team immediately for assistance.
- Q: Is booking excursions and activities online in Sri Lanka safe and reliable?
- A: Generally, yes, but there are risks when booking independently. While major international booking platforms are secure, you face several risks when booking with small, unknown local operators:
- Safety Standards: Adventure activities (like white water rafting, diving, or safaris) may not always meet international safety and insurance standards.
- Fraud and Scams: Smaller, unlisted online vendors can be unreliable, leading to last-minute cancellations, overcharging, or no-shows.
- Registration: Many accommodations and activity providers are not officially registered with the Sri Lanka Tourism Development Authority (SLTDA).
- A: Generally, yes, but there are risks when booking independently. While major international booking platforms are secure, you face several risks when booking with small, unknown local operators:
- Q: How does Dan Brothers Tours guarantee my activities are safe and reliable?
- A: We eliminate the risk entirely by acting as your single, trusted point of contact. When you book your full tour package with Dan Brothers Tours, we guarantee safety, quality, and coordination:
- Vetted Partners: We only pre-book all safaris, experiences, and adventure sports through a select, established network of fully insured, certified, and safety-audited local partners who meet our high standards.
- Guaranteed Entry: All your tickets and reservations are secured in advance, so you never face issues like sold-out events or broker inflation (common with scenic train tickets).
- Seamless Logistics: Your guide coordinates every start and end time with your travel schedule, eliminating confusion and wasted time.
- A: We eliminate the risk entirely by acting as your single, trusted point of contact. When you book your full tour package with Dan Brothers Tours, we guarantee safety, quality, and coordination:
- Q: What happens if an activity is cancelled (e.g., a safari due to weather)?
- A: You have our 24/7 in-country support. If an activity is canceled unexpectedly (due to severe weather, mechanical issues, etc.), your dedicated Dan Brothers chauffeur-guide immediately coordinates with our office to secure a high-quality alternative activity or arranges a prompt and fair refund for that specific service. You are never left alone to solve a logistics problem.
Who exactly is our Chauffeur-Guide?
- A: Your Chauffeur-Guide is a fully licensed professional, certified by the Sri Lanka Tourism Development Authority (SLTDA). They are more than just a driver; they are your personal logistics expert, cultural interpreter, and traveling companion for the entire tour. They speak fluent English (or other requested languages) and are trained to enhance every aspect of your experience.
Q: Will the same guide be with us for the entire trip?
- A: Yes. We ensure you have the same dedicated Chauffeur-Guide throughout your journey. This allows you to build rapport, ensures consistent service, and allows the guide to seamlessly manage the vehicle, luggage, and daily itinerary based on your preferences.
Q: What is the guide’s role during the sightseeing and hotel stays?
- A: Your guide’s duties include:
- Driving: Safely and comfortably transporting you between destinations.
- Navigation: Handling all driving logistics, tolls, and parking.
- Interpretation: Providing historical, cultural, and local insights during tours.
- Coordination: Organizing meeting times, handling hotel check-ins/check-outs, and confirming activity bookings.
- Support: They are available to address any unexpected issues or emergencies 24/7.
- Note: Guides do not typically enter hotel rooms or eat with you at high-end restaurants, giving you your private space in the evenings.
Q: How are their accommodation and meals handled?
- A: All costs related to your Chauffeur-Guide’s accommodation and meals throughout the tour are already covered by Dan Brothers Tours and included in your package price. You are not expected to pay for their expenses.
- Self-Catering: Most hotels provide separate accommodation and meals for guides.
Q: What is the expectation for tipping the Chauffeur-Guide?
- A: Tipping is entirely at your discretion, but it is customary and appreciated in Sri Lanka. If you feel your guide has provided excellent service, a common guideline is $10–$15 USD per day for the entire group (not per person). You may offer this to them at the end of your tour.
Q: What is the local currency, and where can I exchange money?
- A: The local currency is the Sri Lankan Rupee (LKR). The best place to exchange money is usually at the Foreign Exchange counters at Bandaranaike International Airport (BIA) upon arrival, as they often offer competitive rates. You can also exchange money at major commercial banks (like Commercial Bank, Sampath Bank) or authorized money changers in large towns.
Q: Are ATMs widely available, and can I use my international credit cards?
- A: ATMs are widely available in cities, major towns, and popular tourist areas. You will find machines accepting Visa and Mastercard. Credit cards are accepted at most hotels, large shops, and upscale restaurants. However, you will need cash (LKR) for smaller purchases, markets, local meals, tuk-tuks, and many smaller site entry fees. Always inform your bank before traveling internationally to ensure your card is not blocked.
Q: Is bargaining common in Sri Lanka?
- A: Yes, bargaining is common and expected in certain situations. You should bargain respectfully in local markets for souvenirs, clothing, and when hiring an un-metered tuk-tuk. Prices in supermarkets, formal shops, hotels, and established restaurants are usually fixed.
Q: What is the expected etiquette for tipping in Sri Lanka?
- A: Tipping is customary and greatly appreciated, as wages are often low.
- Restaurants: Check the bill first; a 10% service charge is often included. An extra small tip is always welcome for good service.
- Porters/Hotel Staff: A small tip is customary for handling luggage.
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